Other

General Information

• How can I become an Affiliate?
• Where can I check the Affiliates Terms and Conditions?
• How can I make a complaint?
• Where can I find the Evaluation Form?

Responsible Gaming

• What is Responsible Gaming and how do I play using it in my favor?
• How do I close my account?
• How can I maintain control when playing and who can I reach to for gambling problems?
• Can I gamble if I am underage?
• How do I set financial limits on my account and how do they work?
• How will I know if I have a gambling addiction problem?

Security

• Security General Information
• Security Compliance
• How do I keep my account secure?
• Can I use my Betano account if I'm not in Mexico?

Data Protection

• How do I choose a secure password?
• How long are my personal data being retained?
• What are cookies and how are they being used?
• What rights do I have and how can I manage my personal data?

Mobile & App

• What is Betano VR?
• How do I download the Betano application on my iOS mobile device/s?
• How do I download the Betano application on my Android mobile device/s?
• Can I use the application on my Huawei mobile device?

Terms and Conditions

• Where can I check the General Terms & Conditions?
• Where can I check the Betting Rules?
• Where can I check the Casino Terms & Conditions?
• Where can I check the Bonus Terms & Conditions?

Technical Support

• After how many minutes of inactivity is the playing session interrupted?
• What happens when I face problems due to low network speed or device performance?
• What happens in cases of technical malfunction or poor quality in the transmission of the virtual event?
• What happens when games are interrupted or there is a malfunction at the casino?