If you have a complaint, you can email Customer Support at ayuda@betano.mx or just access our Complaint Submission page.
You may also use the communication functions available in our Contact section in order to communicate with a Betano representative and seek assistance and guidance.
Betano will make its best efforts to resolve a reported matter promptly. We take pride in handling most customer issues within less than 1 hour.
If for a specific reason you are not satisfied with the resolution received from Betano, you can contact the competent regulatory authority.